ITC-2100 Syllabus

Course Name: IT Career Success Skills and Strategies
Course Number: ITC-2100-99
Instructor: Dr. Ben Franske
Term: Spring 2026 (1/12/2026-5/13/2026)
Meetings: Asynchronous
Location: Online

Instructor Contact Information

E-mail:

  • ben@ihitc.net (when emailing please include your course number, section number and full name)

Text Messaging/Chat:

  • You can text message me on Microsoft Teams, it’s available as a Website, Desktop application, Android, and iOS application. To make the best use of it you are encouraged to have it installed on your computer as well as a smartphone.

    • Access Instructions: Get instructions for installing the latest Office 365 apps on your computer which includes Teams and/or sign on to the Teams web app at office.com with <YourStarID>@go.minnstate.edu and/or sign in to the Microsoft Teams mobile app with <YourStarID>@go.minnstate.edu

Office and Hours:

  • Online office hours (email or message during these times and I can get on Zoom or phone or schedule a meeting in advance during these times): M/W 3:00-4:00pm

  • On campus office hours (check B215, B110G, or one of the ITC Labs B205/B220/B225): Tu/Th 12:00-1:00pm

  • Webcam/phone/in-person meetings also available other times by appointment.

Phone:

  • Office: 651-450-3575 (leave a message with details and I will get back to you)

General Course Information

It is recommended that you take this course your final Spring semester.

Prerequisite(s)

Course Description

Prepares information technology (IT) students to enter the IT job market or successfully transition into a new career in the IT field. Students will learn effective IT job search skills as well as skills and strategies that will serve to enhance their IT careers once they have obtained employment. In addition, students will explore how to manage their professional development throughout their IT career to enable advancement to more senior roles.

Required Resources

  • Limoncelli, Thomas A. Time Management for System Administrators. (ISBN #: 978-0596007836)

Optional Resources

  • None

Course Website(s)

Course Objectives

The student will be able to:

  • Explore IT Career Options and the technical and non-technical skills required for each career path

  • Complete a personal skills inventory

  • Create an IT portfolio of projects completed both in and outside the classroom

  • Create a print resume, an online resume, and a cover letter that can be used for a job search

  • Demonstrate skills needed to complete a successful IT job interview

  • Explain the time management skills required to navigate the day-to-day challenges of an IT career

  • Describe how to create a professional development plan to advance your career that includes IT certifications

  • Demonstrate soft skills that can prepare you for the expectations of an IT Engineer/Analyst

  • Explain the IT project management and Agile methodologies and how to manage work with both

  • Describe the IT Service Management (ITSM) and IT Infrastructure Library (ITIL) concepts and tools and how they can be used to improve the delivery of IT services

  • Explain how customer service principles apply to IT service delivery

  • Demonstrate how to effectively communicate in an IT environment and how business communications can differ from academic writing

Course Design

This course will be taught as a fully online asynchronous course. You will be responsible for completing required readings in the textbook or online, watching tutorial videos, listening to recorded podcasts, participating in online discussions, and completing online exams or assignments. As an asynchronous course there are no scheduled course meetings and you will be responsible yourself to make sure that you are regularly checking the course schedule and assignment list so that all work is completed on time. The instructor is available by email, during office hours, or by appointment to provide assistance with the course.

Assignments and Grading

Grades will be determined by performance on four major assignments completed over the course of the semester. A description of assignments is available from the course website. It is expected that assignments will be completed and turned in on time and as specified.

Failure to turn in one or more assignments without approval from the instructor may result in an additional lack of participation penalty of up to 20% of your overall course grade depending on the type of the assignment.

Late Assignments and Extensions

If assignments are turned in late 10% will be deducted for each day or partial day the assignment is late. If you are turning in an assignment late you must contact the instructor for information before the due date. Failure to do so may result in additional penalties. The grading of late assignments is given a lower priority and may take longer so students are encouraged to plan ahead and turn in assignments on time. Penalty-free deadline extensions will not be given without written documentation from a licensed medical practitioner or other extenuating circumstances at the discretion of the instructor.

Some assignments cannot be turned in late. These assignments are indicated as such on the ITC Info site course assignments page. If one of these must be turned in late because of written documentation from a licensed medical practitioner or other extenuating circumstances at the discretion of the instructor an alternative assignment may be given instead.

A last date and time that any late work may be turned in may be included on the course schedule, if so work turned in after that deadline will not be graded and will not be worth any points. If no date is specified late work may be submitted for credit until the end of the last regular class meeting.

Grading Scale

Letter Grade Percentage Range Description

A

100%-90%

achievement that is outstanding relative to the level necessary to meet course requirements

B

89%-80%

achievement that is significantly above the level necessary to meet course requirements

C

79%-70%

achievement that meets the course requirements in every respect

D

69%-65%

achievement that is worthy of credit even though it fails to meet fully the course requirements

F

64%-0%

Represents failure and signifies that the work was either (1) completed but at a level of achievement that is not worthy of credit or (2) was not completed and there was no agreement between the instructor and the student that the student would be awarded an I (see also I)

N

Represents no credit and signifies that the work was either (1) completed but at a level of achievement that is not worthy of credit or (2) was not completed and there was no agreement between the instructor and the student that the student would be awarded an I (see also I)

I

Represents incomplete and is assigned at the discretion of the instructor when, due to extraordinary circumstances, e.g., hospitalization, a student is prevented from completing the work of the course on time. Requires a written agreement between instructor and student. Students must request an incomplete from the instructor.

Grading Method and Availability

Grades for this course are based on a weighted points system. Each assignment, or portion of an assignment, is assigned to one of the weighted categories below and is graded on a points system. Your percentage is calculated for each category by dividing the points earned in that category by the points available. Finally, your percentage earned in each category is multiplied by the weight of that category and these are added together. The instructor may round up grades based on student participation and individual improvement.

Category Percent of Final Grade

Quizzes on Course Content

20%

Discussions & Participation

20%

IT Workplace Essentials Assignments

16%

IT Methodologies and Professional Development Planning Assignments

10%

Career Path and SKills Inventory Assignments

14%

Professional Branding Package Assignments

20%

Detailed information about assignments and which category they are included in is on the "Assignments" page of the course website.

Mid-Term grades are not officially distributed but assignment scores are made available in the online grade book as assignments are graded and you may calculate your current course grade at any time using the above instructions and weighting. It is strongly suggested that if you want to know where you stand in the class you re-create your own copy of the gradebook with appropriate weights in a spreadsheet program such as OpenOffice Calc, Microsoft Excel, or Google Sheets where you can estimate scores you will likely get on future assignments and run other "what-if" scenarios.

Be aware that the final grade in online gradebooks may be calculated in a way which ignores any assignments you have not turned in. At the end of the semester assignments which have not been turned in will have scores of 0 recorded in the gradebook. If you have missing assignments this may cause your grade to suddenly drop from what was previously shown. It is your responsibility to know what assignments you have not completed, that those will become 0s if not turned in, and how that will affect your grade.

Extra Credit

Students should not rely on extra credit to boost their grade and should instead complete each assignment to the best of their ability. However, from time to time extra credit opportunities may arise at which time they will be announced in class, by email and/or through the course website. The nature of the particular extra credit opportunity will determine how it will be applied to your grade either within an existing category or on top of your final grade.

Course and Campus Policies

Artificial Intelligence (AI) Use

It should be assumed that all the work you turn in for this class is your own and that the use of "artificial intelligence", "large language models" and the like, hereafter referred to as "AI", are not acceptable aids in completing assignments for this class. In particular, you may not use AI to assist in writing discussion posts, lab reports, project reports, papers, or any other written assignments for the course. Other uses of AI for any assignments in the class are also prohibited including using it to assist in answering questions on exams, complete skills exams, or any other assignments.

There may be some limited circumstances where it would be acceptable to use AI in this course; however, in all cases you must discuss the use of AI with the instructor before using it and must receive express and specific permission to do so from the instructor as well as adhere to the limitations on it’s use the instructor provides. Always ask first!

Attendance

After the first class meeting formal attendance will not be taken; however, students are expected to arrive to class on time and participate in class. Students are expected to attend all sessions of each class in which they are enrolled. If attendance is a problem participation assignments may be given and included in the course grade. If an illness or emergency results in an absence, students should contact their instructors as soon as possible to determine if missed work can be completed. A student may receive a course grade of FN or NC after two consecutive weeks of unexcused absence at any time during the semester. Class attendance is defined as being physically present in the classroom. Online attendance is defined as having submitted an assignment, taken a quiz, or posted/made a course content-related comment on the discussion/chat board for the course in which the student is registered.

Use and Access to Technology

You will need daily access to a high-speed internet connection and a modern computer to successfully complete this course.

Academic Integrity (Plagiarism and Cheating)

Academic integrity is one of the most important values in higher education. This principle requires that each student’s work represents his or her own personal efforts and that the student acknowledges the intellectual contributions of others. The foundation for this principle is student academic honesty. IHCC students are expected to honor the requirements of the College Academic Integrity Policy. The following are some examples of unacceptable academic practices that will be viewed as policy violations.

For the purposes of this policy artificial intelligence (AI) systems such as ChatGPT or automatic summarization systems are "another person". As such they are prohibted unless authorized in advance by your instructor.

It is unacceptable to submit the work of another person as your own. If you quote, summarize, paraphrase, or use the ideas of another, you must accurately attribute that information. If you do not acknowledge the source, you are plagiarizing. Academic dishonesty also includes unauthorized collaboration on academic work; taking, acquiring, or using test materials without faculty permission; submitting the same assignment for multiple classes without instructor permission; taking an examination for another person and many other situations. If you are unsure whether you are plagiarizing or how to cite a source please ask an instructor or staff member for help prior to turning in the assignment.

In this course, the first offense of plagiarism and/or cheating will result in a score of zero on the assignment, quiz or test and reporting of the incident to college administration. Further plagiarism and/or cheating may result in immediate failure of the course and additional consequences determined by college administration.

If you have cheated in other ITC courses that will count as your first offense. In other words, if you have cheated in ITC courses before cheating in this course may result in immediately failing the course and additional consequences determined by college administration.

All instances of cheating will be reported to the college administration. In addition, plagiarism and cheating are covered by the Student Code of Conduct. Please see the Catalog or IHCC website for details.

Withdrawing from the Course

Students must initiate requests for withdrawal from a course by filing the appropriate form with Enrollment Services. Students who stop attending classes without completing the withdrawal process may receive a grade of “F,” and are responsible for all tuition/fees associated with the course registration. The last day to withdraw from your course will be the date on which 80% of the course has elapsed. The last day to withdraw for each course can be viewed in E-Services by searching for the course at the following link: https://webproc.mnscu.edu/registration/search/basic.html?campusid=157. Click on the course title to view additional details about the course, including last day to withdraw.

There are limits as to the latest date you can withdraw from the course and still receive a refund as well as the last date to withdraw from the course at all. Please see the Add, Drop and Withdraw page on the IHCC website: https://inverhills.edu/Registration/AddDropWithdraw.aspx

E-mail Communications

Recognizing the value and efficiency of communication between faculty/staff and students through electronic mail Inver Hills Community College has designated e-mail as an official mode of communication. At the same time, email raises some issues concerning security and the identity of each individual in an email exchange. Therefore, students are asked to regularly check and utilize the email address they have registered with the college. If your email address has changed it is your responsibility to make sure the college has an up-to date email address where you can be contacted. You should check your email on a regular basis as course changes and communications may be sent by email.

Pass/Fail Grade Option

A student may elect to take a course on a pass/fail (P/F) grading basis by contacting the instructor within the first 5 business days of the semester, or within 1 business day of the start date for a course beginning after the first week of the semester. If the instructor approves, they will submit approval to the Enrollment Center. Not all courses are approved for students to elect the P/F grading method and there may be limits to the total number of classes which can be taken pass/fail in your degree or certificate program. Contact your instructor for details about what level of achievement in the course will be required to receive a pass in the course.

Access and Accommodations

Inver Hills values diversity and inclusion; we are committed to fostering mutual respect and full participation for all students. My goal is to create a learning environment that is equitable, inclusive and welcoming. If any aspects of instruction or course design result in barriers to your inclusion or learning, please notify me. The Office of Accessibility Resources (OAR) provides reasonable accommodations and assistive technologies for students who encounter barriers in the learning environment. Services are available to students with a wide range of disabilities including, but not limited to, physical disabilities, medical conditions, learning disabilities, attention deficit disorder, depression, and anxiety. If you have already registered with OAR and have your Letter of Accommodation, please meet with me early in the course to discuss, plan, and implement your accommodations in the course. For additional information, please contact OAR located within the Learning Center (L207), 651-450-3884, accessibilityresources@inverhills.edu or https://www.inverhills.edu/LearningSupport/AccessibilityResources/index.aspx

Religious Accommodation Statement

In accordance with federal and state laws, Inver Hills Community College is committed to a policy of free expression and respect for the diversity of beliefs, including religious observances, among our academic community. It is the policy of the college to provide reasonable accommodations for students when religious beliefs and/or observances conflict with classroom activities or course requirements.

It is the responsibility of students to notify instructors of the need for accommodation at the beginning of the course or as soon as a situation arises. If a mutually agreed accommodation is not made, a student may initiate a complaint. The procedure for filing a complaint is described in the Catalog and on the Inver Hills website. The complaint must be filed within 15 days of a denied accommodation request.

Updates to this Syllabus

The instructor reserves the right to modify and adjust this syllabus as needed during the course of this class. The most up to date version will always be available on the course website or from the instructor.


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